How it works and FAQs - Treetops Hospice

What is the Treetops Lottery?

The Treetops Lottery is a weekly charity cash prize draw that provides a vital source of funding for Treetops Hospice. Since its inception in 1996, its sole purpose has been to raise money for the charity to help continue to provide care and support to people with life-limiting illnesses within the local community. All net profits from the sale of the lottery entries go to Treetops Hospice and since 1996 the lottery has raised millions for the charity.

Information About Prizes

The Treetops Lottery gives supporters the chance to win one of 13 cash prizes each week.

1^st Prize of £1,000, one prize of £100 and ten prizes of £5, plus our rollover prize of £200 which can roll over each week that it isn’t won to a maximum of £10,000.

For all prizes except the rollover, computer randomly generated numbers are drawn and compared to allocated and paid for player numbers for that week’s draw, until they are matched, and the process continues until all of the guaranteed cash prizes are awarded.

The rollover draw is a little different in that the prize will only be won if the random number generated on the first go, matches an allocated and paid for player number. If no match is found, £200 is added to the rollover prize for the following week’s draw. Once the rollover prize reaches £10,000 the prize is guaranteed to be won and the system will generate random numbers until a match is found.

You can find our current rollover amount on our homepage.

What Are My Chances of Winning?

The likelihood of winning any of the 12 cash prizes depends on how many entries are in the draw for that week. This number can vary from week to week. Click here to see an average for the most recent financial year.

The 2nd prize is a rollover which goes up £200 every week it is not won. There are 20 unallocated numbers for every 1 paid for, which changes the odds of winning this prize compared to our guaranteed cash prizes. Click here to see an average for the most recent financial year.

How Do I Enter the Treetops Lottery?

Each entry into the Treetops Lottery is £1. There are several ways you can play The Treetops Lottery;

Play as a regular weekly member – Pay by Cheque, Debit Card or by Direct Debit paid monthly, quarterly or annually from as little as £4.34 a month and ensure you never miss a draw. You will be allocated a unique lottery number for each entry that will be entered into the draw each week as long as you have a minimum of £1 credit per entry on your account. Each member can have up to 20 entries each week. You can join the Treetops Lottery online.

Each entry is £1 per week. 52 weeks = £52 / 12 monthly payments = £4.34 per month, per entry.

Buy a single ticket – Purchase individual entries for the current draw online or via our Treetops Hospice shops for £1 per entry. Find your nearest Treetops Shop here.

Whether you want to top up your membership for a bigger chance to win this week, or you want a chance to play without signing up to a membership, one-off tickets are a great, easy way to play.

Play the Superdraw – The annual Treetops Lottery Superdraw is a bumper draw usually held in March, where the prize pool is increased for one week only. All Treetops Lottery members are entered into this draw automatically if they have available credit. Tickets are also available to purchase online and the option to purchase paper tickets is posted to regular supporters inside promotional packs well before each draw. Simply return the ticket stubs and payment via post to Treetops Lottery to be entered.

Please Note: Credit Cards cannot be accepted for the purchase of entries into our lottery inline with government guidance.

How Will I Know If I Win?

Each Friday the lucky winners are chosen at random and if a Treetops Lottery member wins, the winner will be informed of their windfall either by telephone or by post. If the winning number is that of a one-off ticket, purchased from one of our retail outlets then it is the responsibility of the ticket holder to check the results of the draw and to submit a claim within 6 months of the winning draw date. Players can submit a claim online here. The winning numbers are published on this website and are also broadcast through social media, local radio, our email newsletter (Subscribe here) and the winning numbers are also displayed in our Treetops Hospice shops.

Can I Choose My Lottery Numbers?

Your lottery number is generated randomly by computer and will remain yours for the length of your Treetops Lottery membership. It is not possible to select your own number.

How Old Do I Have To Be To Enter?

The law currently states that you must be 16 or over to purchase a lottery ticket. However, in order to fulfil our social responsibilities Treetops Lottery has chosen to only accept entries from those over the age of 18.

How Many Lottery Entries Can I Buy?

As part of our commitment to responsible gambling, we restrict the purchase of lottery entries to a maximum of 20 per person per weekly draw.

Can Treetops Hospice Claim Gift Aid On My Lottery Purchase?

Unfortunately, as the money collected is for an entry into a lottery / raffle it does not qualify for Gift Aid. However, winners can choose to donate their winnings back to Treetops Hospice by writing us a cheque and signing a gift aid declaration form, we can then claim gift aid on this donation.

How Much Of My £1 Ticket Goes To Treetops Hospice?

Treetops Lottery benefits Treetops Hospice Registered Charity Number 519540. You can see the total amount raised by the lottery to support Treetops Hospice for the most recent financial year here. It will also show you how the proceeds are split between the prize fund, administrative costs and Care.

I Have Lost / Forgotten My Treetops Lottery Number, What Should I Do?

Not a problem, please send an email to lottery@treetopshospice.org.uk with your full name and address requesting a reminder of your lottery number and we will happily email them to you. Alternatively, please call us on 0115 939 9339.

How Can I Self-Exclude Myself?

If you feel the need to take a break from gambling for whatever reason you can self-exclude yourself from Treetops Lottery for a minimum of 6 months. Read our self-exclusion policy here.

How can I make a complaint?

If you have any concerns, please call us in the first instance on 0115 9399 339 or email us at lottery@treetopshospice.org.uk and we will endeavour to answer any queries you may have. Please read our Complaints Procedure.

I have moved house, do I have to inform you?

If you are a Treetops Lottery member and any of the contact details we have for you such as your name, address or telephone number change, please inform us at your earliest convenience so that we can update our database. If you are a member and a lucky winner in one of the draws, we like to call you to let you know and we will post your winners cheque to your registered address. You can inform us of a change of details by calling our office on 0115 939 9339 or emailing us at lottery@treetopshospice.org.uk

What do I do If I change banks?

If you would like to change the bank account that your standing order / direct debit is paid from please contact the Treetops Lottery Office to inform us of the new payment details.

How Do I Cancel My Treetops Lottery Membership?

If for any reason you decide that you do not wish to continue with your Treetops Lottery membership please Contact Us to let us know. If you pay for your membership by standing order you will need to get in touch with your bank to ask them to stop the payments from being sent to us. We have no control over standing order payments as it is an agreement between yourself and your bank, therefore we cannot be held responsible for any payments sent to us after your cancellation date. You will continue to be entered into any draws whilst you have credits remaining on your account.

How is The Treetops Lottery Regulated?

Treetops Lottery is the trading name of Treetops Funding Ltd and is licensed and regulated in Great Britain by the Gambling Commission under account number 5096.

Responsible person: Mrs R Lee-Jones. Promoter: Treetops Funding Ltd, Derby Road, Risley, Derbyshire, DE72 3SS. T: 0115 939 9339.

If you or someone you know needs information or help with a gambling problem, please call us on 0115 939 9339 or you may wish to visit begambleaware.org

How Can I Update My Contact Preferences?

From time to time, we will contact you with news from the Treetops Lottery, news from the hospice and fundraising opportunities. This can be via post, email or telephone. If you wish to change the contact preferences that we hold for you please contact us to opt out of any future marketing. You can email us at lottery@treetopshospice.org.uk or call 0115 939 9339.

How Does Treetops Lottery Promote The Lottery?

We currently use a variety of marketing methods to promote the Treetops Lottery. This includes email and postal campaigns a well as social media advertising, we also currently have a door-to-door canvassing campaign promoting the lottery within the local area and a telesales campaign contacting current and previous members by phone.

Does the Hospice Lottery carry out door-to-door marketing?

Yes, we have a team of promoters who work within the area that the hospice services cover. You can find more information about which postcode areas the promoters are currently canvassing and see photos of our canvassers here.

All of our promoters carry an ID badge with them, and if anyone wants additional verification, please contact our offices on 0115 939 9339 for confirmation.

Do You Recruit New Players Via Telesales?

Yes, we use telephone recruitment services for the purposes of finding new players, reactivating lapsed players and offering increased chances. We also contact our supporters from time to time about lottery-related products and Superdraws. We use APT Telemarketing Ltd to conduct these campaigns and you may be contacted by Lesley or Rebecca on either of these numbers 01202 770134 and 01202 566305. We abide by the Telephone Preference Service and will not contact any member registered with the TPS unless it is directly regarding their active membership.

Do You Share Your Players’ Data?

We will not sell, rent or pass your personal data to unrelated third parties except for the purposes of processing, or unless we have your consent to do so, or in the event of regulatory requirement.

Your data will also be used to enable Treetops Lottery or Treetops Hospice to contact you with news, events and promotions if you have provided consent for us to do so. You have the right to review details of your personal data that we hold or to amend or cancel both your consent and preferred method(s) of contact by advising the Treetops Lottery office in writing or by telephone.

How Can I Contact Treetops Lottery?

By telephone: 0115 939 9339
or
By email: lottery@treetopshospice.org.uk